Effective date: December 09, 2011

Nova Recovery Center (“we,” “us” or “our”) respects your privacy. We’ve developed a Privacy Policy that covers how we collect, use, and protect your information and how you can correct inaccuracies in the contact information you provide. Please take time to familiarize yourself with our privacy practices and let us know if you have questions. We’ll be happy to answer them.

By visiting and using https://novarecoveryaustin.com/ (our website), you indicate your acceptance of this Privacy Policy and the collection, management, and use of your personal information as described below.

We encourage you to check this Privacy Policy periodically, as we may make changes to it from time to time. We reserve the right to revise this policy at any time by updating this document without advance notice to you. The revisions are effective

immediately. Your continued use of the website constitutes your acceptance to any revisions of this Privacy Policy.

What Information is Collected

Voluntarily Submitted Information

When you submit a form requesting our research papers, studies, newsletters, other resources and/or requesting some information or correspondence, we sometimes ask you for your name, email address, postal address, phone and/or other information.

Voluntarily submitted information may be subject to additional terms and restrictions agreed upon at the time the information was submitted. Nova Recovery Center collects and stores all voluntarily submitted information.

Information From Our Web Server Logs

When you visit any internet website, you automatically disclose certain limited information about yourself, such as your internet protocol (IP) address, the time of your visit, and the referring location (e.g., the website or page that offered a link to a Nova Recovery Center page). Information that can potentially be collected when you visit our website includes, but is not limited to: IP address, referring location, operating system information, and various browser details. Nova Recovery Center collects and stores all information automatically generated as you navigate our website.

Information From Recorded Phone Calls

When you contact Nova Recovery Center by phone, the call(s) may be recorded. Any non-personal or personal information you provide such as your name, phone number, location, and/or personal circumstances will be collected and stored in a HIPAA-compliant environment for lead generation and quality purposes.

How and When Information is Used

Personal information is data that can be used to uniquely identify or contact a single, specific person.

Nova Recovery Center does not knowingly make your personal information available to any third parties without your permission. When you provide personal information to us, we may use that information in one or more of the following ways:

  • For the purpose for which it was provided (e.g., to provide services to you, contact you regarding services, to respond to your problems and comments);
  • For system administration and other internal quality purposes;
  • To keep you updated on Nova Recovery Center’s latest developments or to contact you for other informational, marketing, or promotional purposes if you choose to be contacted;
  • When we believe in good faith that release is appropriate to comply with the law, to enforce our terms and conditions or to protect the rights, property or safety of users of this website or the public.

While your personal information helps us keep in contact with you and stay in touch with our users, we respect your decision not to be contacted by us in the future. You may opt out at any time. If you wish to opt out of future communications, please let us know by emailing us at admissions@novarecoverycenter.com (please include “Do Not Contact” in the subject line) or by writing to:

Nova Recovery Center

Attn: 5002 North Shepherd Drive, Houston, TX 77018

How We Use Your Non-Personal Information

Non-personal data is data that does not permit direct association with any single, specific individual. Non-personal data includes, but is not limited to, language, location, occupation, zip code and area code. We may collect, use, transfer, and disclose non-personal information for any purpose, including providing aggregate non-personal information to third parties. Some examples of use include, but are not limited to, analyzing our website traffic and understanding which parts of our website or services are of most interest.

In the event that we combine non-personal information with personal information, the combined information is treated as personal information for as long as it remains combined.

More information here on how Google uses analytics data from our website.

How We Use “Cookies” and Other Technologies

We may use “cookies” (small data files that assign you a unique identifier) and other technologies, such as pixel tags and web beacons, to help us better understand user behavior, which parts of our website people have been visited, and to measure the effectiveness of advertisements and web searches. This information is non-personal information; however, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. You may use your browser’s preferences to disable

cookies, but understand that by doing so, you may cause certain aspects of the website to operate incorrectly or otherwise limit the functionality of the website.

Third parties that link on this site may use cookies or collect other information when you go to their site. We do not control the collection or use of your information by these companies. You should contact these companies directly if you have any questions about their collection or use of information about you.

How We Protect Your Information

We utilize appropriate security measures to safeguard your personal information against loss, theft, misuse, and alteration. We make reasonable efforts to protect the security of your personally-identifiable information and periodically review and enhance these methods as necessary. However, we make no guarantee that unauthorized, inadvertent disclosures will never occur. All submissions of information by you on our website are made at your own risk.

How Can I Correct Inaccuracies in My Information?

You may request to correct inaccuracies in your contact information. To submit corrections to your contact information please email us at admissions@novarecoverycenter.com.

Please include “Contact Information Correction” in the subject line of your email message. You may also submit your corrections in writing to: Nova Recovery Center    5002 North Shepherd Drive, Houston, TX 77018

What If I Have Questions?

If you have any questions, concerns, or feel that Nova Recovery Center is not following its stated Privacy Policy, you may contact us at admissions@novarecoverycenter.com.

Please include “Privacy Policy Inquiries” in the subject line of your email message.

Notice Of Privacy And Confidentiality And Client Rights

Effective date: June 01, 2023

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

General Information:

The confidentiality of alcohol and drug abuse client records maintained by Nova Recovery Center is protected by two federal laws: the Health Insurance Portability and Accountability Act of 1996 (HIPAA), 42 U.S.C. art. 132d et seq., 45 C.F.R. Parts 160 and 164, and the Confidentiality Law, 42 U.S.C. art. 290dd-2, 42 C.F.R. Part 2.

Generally, Nova Recovery Center may not say to a person outside the program that you attend the program, nor disclose any information identifying you as an alcohol and/or drug user, or disclose any other protected information except as permitted by federal law.

Nova Recovery Center must obtain your written consent before it can disclose information about you for payment purposes. For example, Nova Recovery Center must obtain your written consent before it can disclose information to your health insurer in order to be paid for services. Generally, you must also sign a written consent before Nova Recovery Center can share information for be paid for services. Generally, you must also sign a written consent before Nova Recovery Center can share information for treatment purposes or for health care operations. However, federal law permits Nova Recovery Center to disclose information without your written permission:

  1. Pursuant to an agreement with a qualified service organization/ business associate;
  2. For research, audit, or evaluation;
  3. To report a crime committed on Nova Recovery Center premises or against Nova Recovery Center personnel;
  4. To medical personnel in a medical emergency;
  5. In connection with treatment, payment (insurance company) or health care operations;
  6. To appropriate authorities to report suspected child or elder abuse and/or neglect;
  7. As allowed by a court order.

Before Nova Recovery Center can use or disclose any information about your health in a manner which is not described above, we must first obtain your specific written consent allowing it to make the disclosure. Any such written consent may be revoked by you in writing.

Your Bill of Rights

Under HIPAA you have the right to request restrictions on certain uses and disclosures of your health information. Nova Recovery Center is not required to agree to any restrictions you request, but if it does agree then it is bound by that agreement and may not use or disclose any information which you have restricted except as necessary in a medical emergency. You have the right to request that we communicate with you by alternative means or at an alternative location.

Nova Recovery Center will accommodate such requests that are reasonable and will not request an explanation from you. Under HIPAA you also have the right to inspect and copy your own health information maintained by Nova Recovery Center, except to the extent that the information contains psychotherapy notes or information compiled for use in a civil, criminal or administrative proceeding or in other limited circumstances.

Under HIPAA you also have the right, with some exceptions, to amend health care information in Nova Recovery Center’ records, and to request and receive an accounting of disclosures of your health related information made by Nova Recovery Center during the six years prior to your request. You also have the right to receive a paper copy of this notice.

  1. In accordance with Title 6 of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, Title 9, Section 10800, and Americans with Disabilities Act of 1990, each person receiving services from an alcoholism or drug abuse recovery or treatment facility shall have rights which include, but are not limited to, the following:
  2. You, or your legal guardian, have the right to accept or refuse treatment after receiving this explanation.
  3. If you agree to treatment or medication, you have the right to change your mind at any time (unless specifically restricted by law). You have the right not to receive unnecessary or excessive medication.
  4. You have the right to a humane environment that provides reasonable protection from harm and appropriate privacy for your personal needs. To be accorded safe, healthful and comfortable accommodations to meet his or her needs.
  5. To be free from verbal, emotional, physical abuse, inappropriate sexual behavior or contact, exploitation, humiliation, harassment and/or neglect.
  6. To be accorded dignity and respect in contact with staff, volunteers, board members and other persons. You have the right to have your rights explained to you in simple terms, in a way you can understand within 24 hours of admission, which can help in decision-making. You have the right for your culture, psychosocial, spiritual, and personal values, beliefs and preferences to be respected.
  7. You have the right to appropriate treatment in the least restrictive setting available that meets your needs.
  8. You have the right to be told the program’s rules and regulations before you are admitted including without limitations, the rules and policies related to restraints and seclusion. Your legally authorized representative, if any, also has the right to rules and policies related to restraints and seclusion. Your legally authorized representative, if any, also has the right to be and shall be notified of the rules and policies related to restraints and seclusion.

You have the right to be told before admission:

  1. the condition to be treated;
    b. the proposed treatment;
    c. the risks, benefits, and side effects of all proposed treatment and medication;
    d. the probable health and mental health consequences of refusing treatment;
    e. other treatments that are available and which ones, if any, might be appropriate for you;
    f. the expected length of stay;
    g. what is to be expected of treatment;
  2. You have the right to a treatment plan designed to meet your needs, and you have the right to take part in developing that plan. You also have the right to meet with staff to review and update the plan on a regular basis.
  3. The right to confidentiality as provided for in Title 42, Code of Federal Regulations, Part 2 and HIPAA and the right to receive this Privacy Notice. Information about you is to be kept private and you are to receive an explanation as to circumstances when the information can be released without your permission.
  4. You have the right to be told in advance of all estimated charges and any limitations on the length of services of which Nova Recovery Center is aware.
  5. You have the right to receive an explanation of your treatment or your rights if you have questions while you are in treatment.
  6. To be informed by the program of the procedures to file a grievance (without fear of retaliation) or appeal discharge and receive a fair response from Nova Recovery Center within a reasonable amount of time. Complaints may go directly to the Department of State Health Services.
  7. To be free from discrimination based on ethnic group identification, culture, sexual orientation, religion or spiritual beliefs, age, gender, skin color, socioeconomic status, language, or disability.
  8. To be accorded access to his or her file and the right to own the information within his or her file with the exception of psychotherapy notes.
  9. The right to request corrections of erroneous and/or incomplete information.
  10. The right to prohibit re-disclosure of client information.
  11. The right to request transmittal of communications in an alternative manner.
  12. The right to obtain an accounting of disclosures.
  13. The right to express preferences regarding counselor or service providers.
  14. Fiduciary abuse of the participants is prohibited.
  15. To be free from any marketing or advertising publicity without written authorization.
  16. The right to provision of services will be responsive to the participants’ social support and legal advocacy needs, when necessary.
  17. The right to be free from intrusive procedures (strip searches or pat downs).
  18. For residential sites, the Client Bill of Rights shall also include:
  19. You have the right not to be restrained or p